1. Introduction
At Imprime Ton DTF, we are committed to offering high quality products. Due to the customization of our DTF boards, our return and refund policy is adapted to reflect this specificity.
2. No Right of Return
Due to the custom nature of our products, returns are not accepted. Once your order has been validated and put into production, it cannot be modified or returned. We encourage you to carefully review all information and visuals before confirming your order.
3. Non-Conformity and Manufacturing Defect
If you receive a product that is defective or does not match your order, please contact us within 72 hours of receipt. We ask that you provide clear photos of the product and a detailed description of the problem.
4. Complaint Process
For any complaint regarding a defect or non-conformity:
- Send an email to contact@imprimertondtf.com with the subject “Complaint – [Order number]”.
- Attach photos of the affected product and a detailed description of the problem.
- We will review your complaint and inform you of the next steps.
5. Case-by-Case Review
Each complaint will be reviewed on a case-by-case basis. Depending on the circumstances and the nature of the reported issue, we will determine the appropriate actions.
6. Contact
For any questions regarding our return and refund policy, please contact us at the following address: contact @imprimertondtf .com or at 01.48.50.40.08 .
We thank you for your understanding and your trust.
